Privacy policy
Privacy Policy for Socks Club
Socks Club is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how Socks Club (“we”, “our”, or “us”) collects, uses, processes, and shares your personal information when you visit our website or make a purchase from our online store.
By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to the terms described in this Privacy Policy.
1. Collecting Personal Information
When you visit our website, we collect certain information about your device, your interaction with our website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, any information that can identify an individual is referred to as “Personal Information.”
2. Types of Information We Collect
Device Information
When you visit our website, certain information is collected automatically, including:
- Web browser type and version
- IP address
- Time zone
- Cookie data
- Pages or products you view
- Search terms used on our website
- Information about how you interact with our website
This information helps us understand how customers use our website and allows us to improve the website experience.
Order Information
When you place an order through our website, we collect the following information:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information
- Order details and purchase history
This information is used to process payments, fulfill orders, arrange shipping, provide order confirmations, and communicate with you regarding your purchase.
Customer Support Information
If you contact us for customer support, we may collect information such as:
- Your name
- Email address
- Order details
- Any other information you provide to help us resolve your query
This information helps us provide better support and resolve issues efficiently.
3. How We Use Your Personal Information
We use your personal information to:
- Process and fulfill your orders
- Provide order updates and confirmations
- Arrange shipping and delivery
- Process payments securely
- Provide customer support
- Prevent fraudulent transactions
- Improve our website performance and services
- Send promotional emails or marketing communications if you have opted in
4. Sharing Personal Information
We may share your personal information with trusted service providers to operate our business effectively. These may include:
- Shopify – to power our online store
- Payment gateways – to process payments securely
- Shipping partners – to deliver your orders
- Analytics tools – to understand website usage and improve performance
We may also share information if required by law, regulation, or legal process.
5. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website functionality
- Understand customer behavior on the website
- Provide personalized content and advertising
You may disable cookies through your browser settings if you prefer, but some features of the website may not function properly.
6. Data Retention
When you place an order through our website, we will retain your personal information for our records unless you request that we delete this information, or as required by applicable laws.
7. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, you may contact us using the contact details provided below.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, operational requirements, or legal obligations.
Any updates will be posted on this page, and the updated policy will become effective immediately upon posting.
10. Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us at:
Email: socksclub.support@gmail.in
Address:
Socks Club
Surat, Gujarat, India